Robert Bradley


Robert BradleyFebruary 11, 20195min5

Journey On Web Development

I started my web development journey not too long ago. Although I do have a brief idea on what I can expect, I was dumbfounded to know that there are just so many things that you need to know. This can be from the tools that you use such as command line and workflow tools and the vast array of different programming languages you need to know in order to create a website complete with all of the bells and whistles.

I wish someone would have told me what to do. For the most part, I was left wondering; thinking of which one to master first and so on.

The good thing is that I will create an article that will give you some simple tips on where and how you should start so that you will find your way to become a good web developer. So, without further ado, let’s get started!

1. Spend a Dedicated Amount of Time for Coding

Part of being a good web developer is the ability to create a website from scratch. You have to do this by coming up with a design mockup and doing the necessary backend processes– part of which is coding- to help you achieve what you want in the end- a good website.

That being said, I highly recommend that you start spending at least 10 hours per week simply by putting your coding skills to the test. Reading materials about programming languages and the like is not part of the “Core Ten”.

This 10-hour timeframe is strictly for coding and coding alone. As they say, practice makes perfect!

2. Spend Time with Communities

Simple Tips to Help You Get Started on Your Web Development JourneyThe internet is a vast resource and fortunately for you, there are plenty of coding communities out there that you can visit to learn more about web development and the different programming languages.

You can go to FreeCodeCamp and Hackernoon for starters. Once you learn the basics, you want to test your mettle so hop on to Github to find some repositories and so that you can find open-source projects that you can try out.

If you want to know more information about the trends surrounding web development, Twitter is a good platform for that.

3. Learn HTML and CSS

This is probably the first two important programming languages you need to learn. Basically, HTML provides the canvas and CSS provides the paint. In other words, the former is mainly used to give you the basic website while the latter provides the aesthetics.

Learning both of these should be your first priority given that your profession involves creating websites, right?

4. Learn Javascript

Once you’ve mastered the above-mentioned languages, now is the time for you to start mastering Javascript. To put it succinctly, Javascript allows you to create various things and incorporate them on your website.

The beauty of Javascript is that it has plenty of uses and it often has a lot of different frameworks such as React.js, Angular, and many more.


The road to becoming a good web developer may be rough at first, but once you get the hang of it, everything will be smooth sailing.


Robert BradleyDecember 12, 20185min37


Amazing customer service converts to satisfied, happy customers. If you are creating a mobile application design and development for your brand, you should also contemplate about in-app customer support.

By offering an accessible and instant help desk in your app, you can generate more positive reviews, increase your app ratings, and turn many users into happy, engaged and loyal customers.

Below are 10 tips on how to offer efficient customer support to your app users.



  • Resolve all the issues quickly to impress your customers.


When problems are resolved quickly and efficiently, more and more customers will write positive reviews. Remember that 71% of customers expect effective assistance in around 5 minutes. Having a help desk tool in the mobile app will make support a lot faster.


  • Don’t sound like a machine when assisting users.


When problems arise, users want to communicate with real people, not automatic replies. You should act in accordance to the culture of your users. Most importantly, act like a decent human being when helping them solve their issues.


  • Allow users to cancel their subscription.


Bad customer service news spread faster than positive service experiences. If they decide to leave the app, know the reason why they are cancelling your services. Whatever that is, it will serve as valuable data for your analytics.


  • Let customers message you directly without leaving the mobile app.


Most consumers prefer online chat over other communication channels. Include a live chat, or any in-app messaging too. This will make communication more convenient.


  • Decrease the amount of support tickets by offering in-app native FAQs.


FAQs usually contain canned responses that efficiently answer the most common questions from users. They should be able to search this knowledge base easily. This offline help solution is crucial, since most users are not connected to the internet all the time.


  • Minimize waiting times for support tickets.


In order to decrease the amount of wait time for some issues, look for problems with similar themes. Use an efficient mobile customer service software with good search capabilities. This will even help you reply to users in bulk.


  • Prioritize some users by executing an automatic follow-up system.


An automatic follow-up system can help you prioritize some users and their problems. Plenty of consumers refuse to purchase from companies who leave their complaints unresolved. Automatic follow-up approaches are helpful in determining who to respond to first.


  • Keep up with users’ expectations by improving your customer service.


Several businesses with excellent customer service are already outperforming their competitors. If you want to compete on a whole new level, incorporate in-app customer support services. At this day and age, website forms, and emails are not efficient enough to satisfy users.


  • Equip your customer support staff with the most efficient tools available.


In order to deliver great customer service, you need to utilize modern and scalable software support. How can you manage all the existing and incoming tickets? Even the most hardworking team member needs to use helpful tools.


  • Integrate your customer service software within your mobile app.


Almost all consumers expect a good, consistent user experience. Personalize your mobile app with the necessary desk tools to match its overall look and feel. This is crucial to generate an amazing customer experience.


Robert BradleyNovember 30, 20185min45

When you have a bit of knowledge about website creation, you know that you use a markup language like HTML to create the foundation of the site, right? You also know that if you want to add graphical elements and enhance your presentation, you will need to use CSS.

CSS stands for Cascading Style Sheets and it is a great upgrade from the previous standard that is what is known as the “table”. It is mainly concerned about the use of any graphical elements on a webpage. The images and videos that you see on the internet? That is displayed thanks to the careful use of cascading style sheets.

Today, I am going to talk about the great advantages of using CSS in your web design based on the website developer.

  1. It Keeps Everything Consistent

Whenever you use CSS, all of the changes will be “global” in the sense that all of the settings or configurations will be applied to all of your pages.

That being said, this eliminates the need for you to painstakingly add different lines of code for each page of your website. Imagine having to do that if your site has a

total of 15 pages! That is just a pain!

CSS gives you the advantage of setting one parameter and then letting the code apply to the different areas of your website.

  1. It Can Help Reduce Bandwidth Consumption

When you create a website, you will create a CSS document that will be accessed only if someone comes across your website. Unlike before where everything is turned on for extended periods of time, using CSS as your design language can severely cut the bandwidth costs in half or even more than that!

This, in turn, will not only reduce the bandwidth consumption but it can also help reduce the total costs of web hosting as well.

  1. It Can Speed Up Search Engine Caching

Search engines have bots that will scour the internet to help them find certain webpages that may be of use to some people who are looking for a specific term.

Upon creation, your website will have a “robots.txt” file and inside it is all the information the search engine bots need to cache your website so that people can then locate your page when using a search engine.

When you’re using CSS, it makes it much easier for the bots to cache your website for immediate use.

  1. It is Browser Agnostic

With so many internet browsers available on both desktop and mobile devices, there is now a need for uniformity. Luckily, CSS is widely used no matter what device you end up using to access the internet.

By using CSS, you do not need to worry if your page elements are compatible with certain browsers or not because the language is browser agnostic, which means that it is not tied to a particular or specific browser.

  1. It Provides Plenty of Viewing Options

Since there is a push for reactive design wherein website elements adapt based on the device used to access the webpage, CSS provides plenty of different viewing options. This means that whatever content you end up adding to your website, it can be viewed optimally, regardless if you’re using a desktop or portable device.