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Robert BradleyDecember 12, 20185min9

Introduction

Amazing customer service converts to satisfied, happy customers. If you are creating a mobile application design and development for your brand, you should also contemplate about in-app customer support.

By offering an accessible and instant help desk in your app, you can generate more positive reviews, increase your app ratings, and turn many users into happy, engaged and loyal customers.

Below are 10 tips on how to offer efficient customer support to your app users.

 

 

  • Resolve all the issues quickly to impress your customers.

 

When problems are resolved quickly and efficiently, more and more customers will write positive reviews. Remember that 71% of customers expect effective assistance in around 5 minutes. Having a help desk tool in the mobile app will make support a lot faster.

 

  • Don’t sound like a machine when assisting users.

 

When problems arise, users want to communicate with real people, not automatic replies. You should act in accordance to the culture of your users. Most importantly, act like a decent human being when helping them solve their issues.

 

  • Allow users to cancel their subscription.

 

Bad customer service news spread faster than positive service experiences. If they decide to leave the app, know the reason why they are cancelling your services. Whatever that is, it will serve as valuable data for your analytics.

 

  • Let customers message you directly without leaving the mobile app.

 

Most consumers prefer online chat over other communication channels. Include a live chat, or any in-app messaging too. This will make communication more convenient.

 

  • Decrease the amount of support tickets by offering in-app native FAQs.

 

FAQs usually contain canned responses that efficiently answer the most common questions from users. They should be able to search this knowledge base easily. This offline help solution is crucial, since most users are not connected to the internet all the time.

 

  • Minimize waiting times for support tickets.

 

In order to decrease the amount of wait time for some issues, look for problems with similar themes. Use an efficient mobile customer service software with good search capabilities. This will even help you reply to users in bulk.

 

  • Prioritize some users by executing an automatic follow-up system.

 

An automatic follow-up system can help you prioritize some users and their problems. Plenty of consumers refuse to purchase from companies who leave their complaints unresolved. Automatic follow-up approaches are helpful in determining who to respond to first.

 

  • Keep up with users’ expectations by improving your customer service.

 

Several businesses with excellent customer service are already outperforming their competitors. If you want to compete on a whole new level, incorporate in-app customer support services. At this day and age, website forms, and emails are not efficient enough to satisfy users.

 

  • Equip your customer support staff with the most efficient tools available.

 

In order to deliver great customer service, you need to utilize modern and scalable software support. How can you manage all the existing and incoming tickets? Even the most hardworking team member needs to use helpful tools.

 

  • Integrate your customer service software within your mobile app.

 

Almost all consumers expect a good, consistent user experience. Personalize your mobile app with the necessary desk tools to match its overall look and feel. This is crucial to generate an amazing customer experience.


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Robert BradleyNovember 30, 20185min20

When you have a bit of knowledge about website creation, you know that you use a markup language like HTML to create the foundation of the site, right? You also know that if you want to add graphical elements and enhance your presentation, you will need to use CSS.

CSS stands for Cascading Style Sheets and it is a great upgrade from the previous standard that is what is known as the “table”. It is mainly concerned about the use of any graphical elements on a webpage. The images and videos that you see on the internet? That is displayed thanks to the careful use of cascading style sheets.

Today, I am going to talk about the great advantages of using CSS in your web design based on the website developer.

  1. It Keeps Everything Consistent

Whenever you use CSS, all of the changes will be “global” in the sense that all of the settings or configurations will be applied to all of your pages.

That being said, this eliminates the need for you to painstakingly add different lines of code for each page of your website. Imagine having to do that if your site has a

total of 15 pages! That is just a pain!

CSS gives you the advantage of setting one parameter and then letting the code apply to the different areas of your website.

  1. It Can Help Reduce Bandwidth Consumption

When you create a website, you will create a CSS document that will be accessed only if someone comes across your website. Unlike before where everything is turned on for extended periods of time, using CSS as your design language can severely cut the bandwidth costs in half or even more than that!

This, in turn, will not only reduce the bandwidth consumption but it can also help reduce the total costs of web hosting as well.

  1. It Can Speed Up Search Engine Caching

Search engines have bots that will scour the internet to help them find certain webpages that may be of use to some people who are looking for a specific term.

Upon creation, your website will have a “robots.txt” file and inside it is all the information the search engine bots need to cache your website so that people can then locate your page when using a search engine.

When you’re using CSS, it makes it much easier for the bots to cache your website for immediate use.

  1. It is Browser Agnostic

With so many internet browsers available on both desktop and mobile devices, there is now a need for uniformity. Luckily, CSS is widely used no matter what device you end up using to access the internet.

By using CSS, you do not need to worry if your page elements are compatible with certain browsers or not because the language is browser agnostic, which means that it is not tied to a particular or specific browser.

  1. It Provides Plenty of Viewing Options

Since there is a push for reactive design wherein website elements adapt based on the device used to access the webpage, CSS provides plenty of different viewing options. This means that whatever content you end up adding to your website, it can be viewed optimally, regardless if you’re using a desktop or portable device.